If the session is successful, WebConnect opens and the following message appears. "The window is required by the WebConnect client. Please close this window only after exiting the client."
This message will not appear under the following circumstances:
The correct version of Java is not installed on your computer.
or
Your session is being blocked by a pop up blocker.
Either situation could cause the issue so it is important to troubleshoot all scenarios. Because pop up blockers are the most common source of interference with WebConnect, start there when trying to resolve the problem.
Pop up boxes can be annoying so a proliferation of pop up blockers are being built into many Web browsers or Web applications. Unfortunately, pop up blockers themselves can interfere with the functionality of other Web applications. Like many other commercial or proprietary Web software products, the launch of a secure mainframe session within OC-WebConnect is handled through a java applet, which functions as a pop up box.
If you encounter a problem launching OC-WebConnect, turn off all pop up blockers or allow a pop up box exception for our site. Some pop up blocker software is hidden within the application or Web browser that you are using. As a result, you may turn off a more visible pop up blocker, while another is still working in the background. It is important to check for more than one pop up blocker.
To access OC-WebConnect via http://datalink.campuspartners.net, your Internet Explorer (IE) settings need to be set to allow pop ups from the site.
If the settings for Internet Explorer are set (or have been reset) to their default values, you will have problems accessing http://datalink.campuspartners.net. The easiest way to tell if pop ups are being blocked is to look for the yellow status bar near the top of the Internet Explorer window as shown below.
I do not see the Yellow Informational Bar, but I still get the DataLink error message.
- Open the Internet Explorer properties page from the IE tool bar or from the Start menu>Settings menu
- Select the “Privacy” Tab.
- At the bottom you will see the “Pop-up Blocker” section as illustrated below. Click “Settings.”
- Add the http://datalink.campuspartners.net URL as illustrated below, and click “ADD.
- You can tell if pop ups are being blocked if you see the message on the yellow information bar or the blocked pop up icon at the bottom of the page.
- To override pop up blockers, follow the path to Tools>Options>Content>Allowed Sites or Exceptions.
- Then type in the address of the URL being blocked and click “Allow” to always allow pop ups from the WebConnect Web site.
You can also control the settings after a pop up is blocked by:
- Clicking the "Options" button on the information bar.
- You will be presented with several options
- Click "Allow Pop ups for <site>" to enable pop up boxes on the Web site
- Click "Edit Pop up Blocker Options" to manage allowed sites.
Please consult Yahoo or Google documentation to find out how to unblock pop up boxes. It should be an easy process of finding a pop up blocked message on either tool bar and turning the pop up blocker off.
To launch OC-WebConnect, you must have Java JRE 1.2 or higher installed on your PC. Microsoft VM must not be enabled. Because Microsoft Java VM is no longer supported by Microsoft, the product has not been updated and can cause problems when using OC WebConnect. Issues are most noticeable if you are running Windows XP on your computer.
To see if Java is installed, go to Internet Explorer>Tools>Internet Options>Advanced. If it is not present, it can be downloaded from the Java.com home page.
(The version numbers will change as new versions are released. Always download the most current versions.)
- Go to http://java.sun.com/.
- On the right hand side under "Popular Downloads," click on "J2SE."
- Choose to download the “Java Runtime Environment (JRE).”
- Download the file most appropriate for your environment.
- Double click on the file to start the install. Just click “Next” and “Ok” until the installation is complete. Do not change any options or select a custom install.
- If you see an error message, stating you do not have permissions to run the install, you will have to contact your local IT department to have it installed.
- Then open properties (Internet Options) for Internet Explorer and go to the "Advanced" tab.
- Find the check box for Java (Sun) and confirm there is a check. The Java (Sun) item will have an icon of a blue cup of coffee next to the check box.
- Uncheck all other Java related check boxes. If the Microsoft Java VM is installed, it will ignore the Sun Java VM, load the Microsoft Java VM, and fail.
If you cannot connect to WebConnect at all, your computer may have a firewall that prevents the connection, you might not have access to the Internet, or you may need to have your IT team give you access to the correct port.
- If firewall software is installed on your PC (such as the firewall in Windows XP Pro), the firewall must be turned off or an exception allowed so your PC can connect to our server.
- If the DataLink home page (or any Campus Partners web page) cannot be displayed, make sure you can browse the Internet by trying to access a known Internet site such as Yahoo or Google. Many people have the home page in their browser defined as an intranet site. Access to an intranet site may still be active even though access to the Internet is unavailable.
- In a TCP/IP network (the Web), an endpoint to a logical connection is called a port. The port number identifies the type of port and the type of traffic allowed to pass through it. For example, port 80 is used for HTTP traffic and port 443 is used for HTTPS or standard SSL. (Complete information on port assignments can be found at: http://www.rfc-editor.org/rfc/rfc4340.txt).
Filtering rules established within the networks’ firewalls and routers control the use of specific ports and traffic allowed into and out of a network. To enhance the security of transmissions, encrypted communications, such as VPN’s and the WebConnect product, do not communicate through standard ports. The table below documents the ports your IT department should allow you to access in order to use OC-WebConnect:
Service |
TCP Port |
UPD Port |
Description |
- |
2080 |
- | User Interface |
SSL |
443 |
- |
SSL |
www |
80 |
- |
World Wide Web (HTTP) |
In all cases, you should contact your institution’s IT or desktop support team. Because of their familiarity with your system, they can help you log on to WebConnect.
when I am running Banner, I sometimes have problems connecting to WebConnect. What can I do?
Sometimes there is a conflict between OC-WebConnect and Banner System software (probably caused by Java) when a customer runs Banner software, and then attempts to connect to OC-WebConnect. If you are using Banner and are experiencing any issues, perform this test. Restart your computer, and before running any other application, connect to DataLink. This usually works. If you run Banner software first, and then attempt to connect to DataLink, the connection will fail.
Your institution’s desktop support team needs to examine this closely to determine the cause of the conflict if running OC-WebConnect first is not a suitable solution.