Campus Partners Update Newsletter


Campus Partners Update Newsletter
March 1, 2009


 

Sign up for our next Web Conference!

The Borrower Experience

Thursday, May 14

E-mail Debra Pitts at dpitts@campuspartners.com to register.

 

 

Legislative Update

Education Department Update

Regulatory Wisdom

COHEAO Annual Meeting

E-Exit Reminder

 
   

Inside Campus Partners

Darrell Marcus
Customer Service Representative





President Signs Stimulus Bill into Law

On February 18, 2009, President Barack Obama signed the $787 billion stimulus bill into law. The bill was signed amid some dissatisfaction from lawmakers on both sides of the isle, with conservatives worried the bill spends too much and liberals concerned the bill does not go far enough.

The bill provides significant funding for Pell Grants, education tax benefits and higher education institutions to compensate for state budget cuts. The new law provides roughly $17 billion to increase the maximum Pell Grant award, which eliminates the program’s shortfall, nearly $14 billion for a temporary, partially refundable tax credit, and $200 million for the Federal Work Study program.

Unfortunately, the new law does not include a House proposal to increase unsubsidized Stafford Loan limits by $2,000 or a Senate proposal to provide $60 million in federal contributions for the Federal Perkins Loan program.

Campus Partners wants to take this opportunity to remind our customers that one of the changes to the Higher Education Opportunity Act (HEOA) amends section 488, which provides authorization allowing schools to transfer up to 25% of an institution’s FWS allocation to its Perkins loan fund. Please make sure that your financial aid office or vice president of finance is aware of this provision.

 

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Revised Total and Permanent Disability Discharge Application

The Office of Management and Budget (OMB) has now approved the revision of the Discharge Application for Total and Permanent Disability (Dear Colleague Letter GEN-09-01). This form should be used by borrowers in the FFEL, Direct Loan, and Federal Perkins Loan programs, and by recipients of grants under the Teacher Education for College and Higher Education (TEACH) Grant Program. (The updated form is available on campuspartners.com at this link and on mycampusloan.com.)

The updated application includes changes made to the terms of total and permanent disability (TPD) discharges made by the Title IV final regulations for the FFEL, Direct Loan, and Perkins Loan programs that were published in the November 1, 2007 Federal Register (effective July 1, 2008), as well as the provisions of the TEACH Grant Program final regulations published on June 23, 2008.

The revised form also reflects one of the changes made by the Higher Education Opportunity Act (HEOA). The change established a new standard for determining if certain veterans are totally and permanently disabled for discharge purposes. ED will issue a separate Dear Colleague Letter that explains the standard for veterans and provides detailed guidance. Other TPD provisions require implementing regulations; therefore, there will be additional changes to the Discharge Application at a later date.

Schools are encouraged to begin distribution of the form as soon as possible. Beginning July 1, 2009, schools should provide only the new Discharge Application to borrowers. However, ED realizes you may have borrowers with the previous version (expiration date 5/31/08) of the form. This previous form will still be accepted by ED after the July 1, 2009 effective date. To view this DCL and the new form, go to: http://ifap.ed.gov/dpcletters/GEN0901FP0901CB0901.html.

 

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Live Webinar Series on HEOA Provisions

The Department of Education will hold several live internet webinars that will focus on selected provisions of the Higher Education Opportunity Act. Several of these sessions have already been presented as of the date this newsletter goes to publication. Remaining sessions are still available in March and advance registration is required. To view the dates still available, go to http://ifap.ed.gov/dpcletters/ANN0901.html.

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2008-2009 Federal Student Aid Handbook with Index


ED has released the indexed version of the 2008-09 Federal Student Aid Handbook. The index to the Handbook appears at the beginning of the PDF document, and the index entries are linked to the referenced pages making it easier to use. You can access the PDF version of the FSA Handbook from the Department of Education’s IFAP Web site at: http://ifap.ed.gov/fsahandbook/0809FSAIndexedHBook.html.

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Tentative Funding Levels for the Campus-Based Programs for 2009-10

Tentative funding levels and corresponding worksheets for the Perkins Loan, Federal Work-Study, and FSEOG programs for the award period July 1, 2009 through June 30, 2010 have been posted to the eCampus-Based Web site. ED is currently operating under a Continuing Resolution through March 6, 2009. Since no appropriations have been signed into law for Fiscal Year 2009, the 2009-10 Award Year Tentative Award funding levels are based on the amounts contained in the department’s Fiscal Year 2008 appropriations legislation. The 2009-10 Final Award allocations may be delayed or revised depending on the outcome of the appropriations process. For additional information, visit http://ifap.ed.gov/eannouncements/012309TentaAwardsCampusBasedProgs.html.

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Updated List of TEACH Grant Eligible Institutions

The Department of Education has posted an updated listing of the institutions that have been approved as “TEACH Grant Eligible Institutions” for the 2008-09 award year. The Department will continue to update the listing as more institutions are approved. To view this electronic announcement and the updated list of institutions, go to http://ifap.ed.gov/eannouncements/021709TEACHGrant.html.

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NASFAA
Question and Answer
(Orginally published by NASFAA on February 6, 2009)

Many of our customers have asked us about the practice of withholding transcripts, and NASFAA provides a very definitive answer to these questions. Regulatory Wisdom from Sharon Cameron will return next month.

Question: Can a School Withhold Academic Transcripts?

Answer: Many financial aid administrators wonder if a school can withhold an academic transcript when a student has defaulted on a Title IV loan, owes an overpayment on a Title IV grant, or has failed to complete a Perkins or Stafford Exit Interview. While the school has the discretion to make its own policy on this matter, it must be sure that its policy does not violate the Family Educational Rights and Privacy Act (FERPA).

Prior to July 1, 1995, a school could have included a provision in the Perkins promissory note that it would not release academic transcripts of students in default. In July 1995, however, the Department of Education (ED) reassessed this practice in light of FERPA and concluded that a school would be in violation of this law if it denied a student access to inspect and review his or her education records. Under the FERPA regulations, the institution must give a student a copy of the records if failure to do so would effectively prevent him or her from exercising the right to inspect and review the records.

Subsequently, ED clarified that a school could withhold official transcripts, but could not deny an individual access to, or unofficial copies of, his or her education records. Therefore, if a school chooses to withhold the official transcript, a copy of the transcript should be furnished to the student stamped with the word “unofficial” (or a similar indication).

Many schools find withholding official academic transcripts to be an effective tool in encouraging student loan repayment. Although the official academic transcript may be withheld, it is important to remember that an institution may not deny an individual access to his or her education records, and may be required to provide the individual with unofficial copies of records.

For more information on this topic, please refer to:
The 2008-09 FSA Handbook, pp. 2-112 to 2-115;
The 1994-95 FSA Handbook, p. 6-16;
Dear Colleague Letters CB-95-13, June 1995, p. 18; and CB-95-14, June 1995, p. 21;
Federal Registers: 11/30/87, p. 45562; and 11/30/94, p. 61399;
The NASFAA Encyclopedia, Section 5.9.10.8.

 

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COHEAO 2009 Annual Conference


COHEAO’s 2009 Annual Conference was another huge success this year! Speakers from Congress, the Department of Education, and education experts from campuses and
associations were present at this year’s meeting.

Representative Tim Bishop (D-NY) spoke to COHEAO attendees on the first day of the conference, highlighting the accomplishments of the 110th Congress and providing an outlook for the new Congress, as well as the Education and Labor Committee. Bishop noted that negotiated rulemaking would take place soon and encouraged schools and COHEAO members to be active contributors. Congresswoman Cathy McMorris-Rodgers (R-WA) also spoke to the group and shared her perspective on the prospects for higher education legislation during the 111th Congress.

Gail McLarnon from the Office of Postsecondary Education provided an update concerning Perkins related issues, including the upcoming stimulus package, the HEAO, and negotiated rulemaking. Topics for negotiated rulemaking include cohort default calculations, new requirements for entrance and exit counseling, student lending codes of conduct, preferred lender list, private loan certification, and school disclosure and reporting requirements, just to name a few. McLarnon also told the group that the Department of Education has put assignment on the agenda for negotiated rulemaking.

COHEAO will actively support the negotiated rulemaking process, as members have already been accepted by ED to work on Team I and Team II. We published a list of the teams determined by ED in last month’s Update. Negotiations will begin the end of February.

Naomi Lefkovitz, Attorney for the Federal Trade Commission, discussed compliance with the new Red Flag Rules to prevent Identity Theft. The effective date for the Red Flag rules was November 1, 2008. Although this is still the effective date, the FTC granted a delay of enforcement until May 1, 2009. Lefkovitz told the group that data security is just the first step in preventing identity theft. The new red flag rules assumes that someone already has another person’s sensitive information and is trying to use it. She also confirmed that anyone making a Perkins loan is a “creditor” as described by these new rules. (Please see the November 2008 Update newsletter for information concerning Campus Partners’
response to FTC-Red Flag Rules and our company’s Identity Theft Prevention Program.)

Other topics of interest at this year’s conference included safety in the workplace, collection practices for various types of student loans, and best practices for cash flow management. Conference attendees made their way to Capitol Hill on the second day of the conference, meeting with representatives from their respective states and asking for support to fund the Federal Perkins program. As many of you know, there has been no Federal Capital Contribution for the last four years. Cancellations have been funded, but only at about a 70% level for many, many years. Last year’s (FY2008) appropriations for cancellations were a little over $64 million. Scott Fleming, Associate VP for Federal Relations at Georgetown University, told the group it would take roughly $180 million to fully fund cancellation reimbursements for the Federal Perkins program.

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System Enhancements


Our Product Services team recently made the following two enhancements to our system that will help increase efficiency.

  • LVC History Comment---As of February 5, an automatic history comment will only be created when a school has printed a Loan Verification Certificate
    (Standard or Direct). The new automatic history comment has been changed to read “LVC PRINTED.” A new print button also has been added to both online LVC’s.
  • Deferment Input---On February 25,Campus Partners streamlined the Deferment Input Screen to make it easier to enter deferment start and end dates by eliminating the need to enter the day of the month. The current format requires input of the month, day, and year (mm\dd\yy); the new format just requires input of the month and year (mm\yy). Customers will no longer have to enter “00” as the day of the month when processing deferments, which will save time.

If you have any questions about either enhancement, please contact your Customer Service Representative.

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Imaged Documents on Demand


Imaged borrower documents are now easily downloaded from System 3i. Documents imaged within the last 30 days are immediately available, while documents dating from December 1, 2008 can be restored in a few seconds more. Please see last month’s Update to reference “How to Retrieve and Restore Imaged Documents.”

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E-Exit: The Growing Choice of Student Loan Administrators


It’s not too early to start thinking about the upcoming exit interviews season. If you
currently use paper exit interviews, consider switching to E-Exit, our convenient
online interview with E-Sign. E-Exit is available for most loan types and borrowers can
complete their exit interview from any computer with Internet access. It is more
convenient for the borrower, and it reduces your administrative workload.

To get started, just complete the attached E-Exit Authorization Form and we do the rest.
We begin by notifying borrowers to tell them that their exit interview is available and how
to log on to mycampusloan.com to complete their exit interview.

The Exit Interview Session provides:

  • Exit Counseling in the form of a question and answer session requiring direct borrower participation;
  • The Exit Interview, where the borrower will be required to provide personal information and references; and
  • The Disclosure Statement/Repayment Schedule formatted as required by relevant federal legislation and regulations, including Truth-in-Lending
    provisions.
  • The option to complete and E-Sign the package on-line, print the exit package for completion (pen & ink sign and return to the University), or to request that Campus Partners mail the package to their address for completion.

Tracking the progress of borrowers who have completed the counseling session online is
easy. The reports list eligible students who:

• Have not completed the exit interview,
• Disagreed with the disclosure information,
• Asked for a mailed copy,
• Printed the copy themselves.

For added convenience, borrowers can also access and download their exit interviews
and other documents via our Web site at any time, and customers can download and
view borrower E-Exit documents from System 3i.

To sign up for E-Exit, complete the attached E-Exit Authorization Form.

Attachment: E-Exit Authorization Form



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Customer Insight

After meeting with a student this morning to discuss repayment strategies, I wanted to let you know that she commented that of the resources available for her loans with Campus Partners, Sallie Mae, and Citibank, she appreciates the Campus Partners Web site the most.

She finds mycampusloan.com the easiest to use and understand.

Comment Relayed from a Seattle Pacific University Borrower

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Customer Anniversaries

We are celebrating anniversaries of 30, 35, and 40 years with the following customers during the first quarter of 2009. We are very appreciative of our customers continued loyalty over the years and are very proud to say that over 80% of our customers have been with us for over 20 years.

40 Years
Bluefield State College
Furman University
Sarah Lawrence College
Spelman College
Tusculum College
Warren Wilson College
Winston-Salem State Univesity
Wofford College

35 Years
Benedict College
Judson College
St. Petersburg College

30 Years
Caribbean University
Le Moyne College
National Park Community College
Trinity Bible College

Please see the following attachment for a list of additional customers observing other milestone anniversaries with us this quarter.

Attachment: Long Term Anniversaries

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Student Loans 101 and 202 Schedule for 2009

We will be presenting Student Loans 202 on April 2-3. There has been much interest in this workshop so be sure to register early to guarantee a seat. The workshop is geared toward the more experienced student loan professional and will present advanced training on using our system as well as other topics. Participants will gain hands-on experience at individual workstations in the newly renovated training room.


Student Loans 202: April 2-3
Student Loans 101: July 9-10

Time: Day One: 8:30 AM- 4:00 PM Day Two: 8:30 AM - 1:00 PM

To register, fax a completed registration form to Debra Pitts at 336-607-2025.

Attachment:Student Loan 101 and 202 Flyer and Registration Form for 2009

 

To register, fax a completed registration form to Debra Pitts at 336-607-2025.

 

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Sign up for Web Conferences !

Our Web Conference for 2009 schedule appears below. These webinars allow you to see the actual presentation and interact with our staff and other student loan administrators without leaving the office! The training is great and there is no charge--not even long distance charges--for the training.

To register for one or more training events, please contact Debra Pitts at dpitts@campuspartners.com.

2009 Web Conference Schedule

Topic Date
The Borrower Experience
Thursday, May 14
2:00 to 3:30 Eastern
FISCOP Reporting
Thursday, June 11
2:00 to 3:30 Eastern
Cohort: What is it and How Do I Manage it?
Thursday, August 13
2:00 to 3:30 Eastern
Where do I start? A Month to Month Guide
Thursday, September 10
2:00 to 3:30 Eastern
Open
Thursday, October 8
2:00 to 3:30 Eastern
Regulations Update
Thursday, November 12
2:00 to 3:30 Eastern
Tips for Managing Delinquencies
Thursday, December 10
2:00 to 3:30 Eastern

 

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Conference Schedule

Campus Partners staff will attend the following conferences during the first six months of 2009.

NACUBO will hold its 2009 Student Financial Services Conference on March 8-10 in Savannah, GA. For more information, visit http://www.nacubo.org/x10614.xml.

EARMA will hold its Annual Meeting on April 6-7 in East Brunswick, NJ at the Hilton Hotel. More information is available at http://www.studentabc.rutgers.edu/EARMA/.

PDG will present its National Conference for University Bursars, Cashiers, and Treasury Managers on April 19-22 in Austin, TX. More details are available at www.prodev.com.

CAASLAR will hold its Annual Meeting April 23-24 at the Lake Shore Lodge in Estes Park, CO. Please visit www.caaslar.org for more information.

KASRO will present its Spring Meeting at Barren River State Resort Park. More details are available at www.kasro.net.

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Cutoff Dates

Cutoff dates for February, March, April, and May are presented below:

Transaction

Feb. 2009

Mar. 2009

Apr. 2009

May 2009

Last day to receive collection payments
2/24
3/24
4/27
5/26
Last day to receive regular payments
2/25
3/25
4/28
5/27
Last day for online payments
2/27
3/27
5/01
5/29
Date final post begins
2/27
3/27
5/01
5/29
Report date used for final post
2/28
3/31
4/30
5/31
Last day deposits created for deposit to bank account

2/27

3/27

4/30

5/29

 

2009 Cutoff Dates

Month
Last day to receive collection payments
Last day to receive regular payments
Last day for on-line payments
Date final post begins
Report date used for final post
Last day deposits created for deposit to bank account
December 2008
12/26/2008
12/29/2008
1/2/2009
1/2/2009
12/31/2008
12/31/2008

January 2009

01/27/2009
01/28/2009
01/30/2009
01/30/2009
01/31/2009
01/30/2009
February 2009
02/24/2009
02/25/2009
02/27/2009
02/27/2009
02/28/2009
02/27/2009
March 2009
03/24/2009
03/25/2009
03/27/2009
03/27/2009
03/31/2009
03/27/2009
April 2009
04/27/2009
04/28/2009
05/01/2009
05/01/2009
04/30/2009
04/30/2009
May 2009
05/26/2009
05/27/2009
05/29/2009
05/29/2009
05/31/2009
05/29/2009
June 2009
06/23/2009
06/24/2009
06/26/2009
06/26/2009
06/30/2009
06/26/2009
July 2009
07/28/2009
07/29/2009
07/31/2009
07/31/2009
07/31/2009
07/31/2009
August 2009
08/25/2009
08/26/2009
08/28/2009
08/28/2009
08/31/2009
08/28/2009
September 2009
09/25/2009
09/28/2009
10/2/2009
10/2/2009
09/30/2009
09/30/2009
October 2009
10/27/2009
10/28/2009
10/30/2009
10/30/2009
10/31/2009
10/30/2009
November 2009
11/20/2009
11/23/2009
11/25/2009
11/27/2009
11/30/2009
11/25/2009
December 2009
12/28/2009
12/29/2009
12/31/2009
12/31/2009
12/31/2009
12/31/2009
January 2010
01/26/2010
01/27/2010
01/29/2009
01/29/2009
01/31/2009
01/29/2009

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