| |
Position Available: Senior Developer
FLSA: Exempt |
Hours: Full-time, generally M-F, 8:00 a.m. to 5:00 p.m. and as needed on-call to support and maintain production systems. |
Position is located in WINSTON-SALEM, NORTH CAROLINA |
|
Qualifications:
- Solid experience in application design, development, and documentation.
- Required experience with the following web layer technologies: JSP, JavaScript, and Struts 1.x/2.x. Preferred experience with the following web layer technologies: Spring Web MVC, JSTL, and Velocity / Freemarker.
- Should have familiarity with Hibernate and Microsoft SQL Server.
- Possess experience deploying in a Windows environment utilizing Apache Tomcat. Prefer experience deploying in a Linux environment.
- Must be flexible to handle and adapt to new methods and sudden change in priorities.
- Must have excellent communication and interpersonal skills, with technical and non-technical personnel.
- Possesses excellent analytical, organizational, and problem-solving skills.
- Must be able to analyze and synthesize complex and diverse information.
- Degree in Computer Science or related subject, or equivalent education and experience.
Primary Responsibilities:
- Applies systems analysis techniques and procedures to determine functional specifications.
- Analyzes, documents, designs, creates, develops, tests, or modifies systems or applications based on specifications.
- Keeps management abreast of state of application systems, projects, staff performance, and resource utilization and effectiveness.
- Leads in the analysis of organizational needs and goals and the design and implementation of internal and external applications.
- Provides guidance and expertise in the structure and design of complex projects.
- Monitors and evaluates productions systems and recommends solutions for problem prevention.
- Maintains awareness of application system performance and recommends changes as appropriate.
- Provides training and assistance in the effective use of tools and resources.
- Provides project leadership, often directing efforts of team members to complete project requirements according to user specifications.
- Provides guidance, training and assistance to less experienced staff members.
- Assists in the development and maintenance of the mainframe and/or distributed applications.
- Provides technical assistance to team members.
- At Campus Partners, we work together as a team; therefore, staff may be assigned to support other areas of the center.
|
Campus Partners is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, and physical or mental disability.
Download PDF file here.
Please submit all posting applications to: employment@campuspartners.com by 5pm EST, Wednesday, August 11, 2010. |
| |
Position Available: Customer Service Representative II
FLSA: Non-exempt |
Hours: Hours are based on a flexible schedule within our normal business day from 8:00 a.m. to 9:00 p.m., Monday through Friday. Actual scheduled hours will be determined by business necessity and may include varied and weekend hours. |
Position is located in WINSTON-SALEM, NORTH CAROLINA
Prior Call Center OR Customer Contact Center Experience Helpful |
|
Qualifications:
- Adaptable to working conditions in a professional office environment.
- Commitment to providing excellent customer service to customers.
- Ability to answer customer questions and resolve issues using telephone and written communication.
- Must be proficient in Microsoft Office programs.
- Intermediate Personal Computer (PC) skills including Intranet and Internet.
- Must be able to multitask between telephone calls and paperwork processing.
- Strong attention to detail.
- High adaptability to change and flexibility to execute new company programs and processes.
- Ability to work independently and as a team member.
- Two or more years of post-secondary education or related customer service experience.
- Student loan, consumer loan, or prior call center experience helpful.
- Financial background preferred.
- Bi-lingual (Spanish) is helpful, but not required.
- Must be able to work a flexible schedule.
- Successfully complete all training classes.
Primary Responsibilities:
- Communicate and discuss the features and benefits of Student Loan products and services via telephone or predictive dialer call campaigns.
- Facilitate the completion of the application through inbound/outbound calls advising customers of requirements and next steps.
- Explain loan decision approvals, denials, and documentation requirements.
- Professionally resolves all borrower and customer inquiries and issues. Handle incoming and outgoing telephone calls in a call center environment, including diligence collection calls.
- Efficiently and accurately process a wide variety of borrower and customer work through written and electronic communications.
- Receive, review and determine eligibility for loan documentation, entitlement benefits, credit disputes, credit updates, and bankruptcy requests.
- Utilize internal Fraud Prevention Tools
- Follow Fraud Prevention procedures to resolve identification related issues.
- Maintain call center performance standards (sales goals, quality standards, attendance, adherence to schedule, inbound and outbound call statistical measures).
- Document all customer contacts and provide timely follow-up to customer requests.
- Provide suggestions on procedures to improve efficiency and effectiveness of team.
- Interact with a variety of systems, tools, and applications.
- Must be able to respond to a variety of sentiments or demands in working with borrowers.
- Responsible for other duties as assigned.
- At Campus Partners, we work together as a team; therefore, staff may be assigned to support other areas of the center.
|
Campus Partners is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, and physical or mental disability.
Download PDF file here.
Please submit all posting applications to: employment@campuspartners.com |
