Pat Hill’s years of experience, wealth of knowledge, and loyalty are assets to Campus Partners. Pat has been an Analyst with the organization for 21 years! Although her role may be considered behind the scene, she believes the secret to her success is her attentiveness to detail in order to exceed the customer’s expectations. "I want the information to be entered into System III correctly and in a timely manner," she states. When asked what she enjoys most about her job she said, "I enjoy the variety it offers me. There are so many different tables and reports that I am revising and reconciling."

Pat’s first position at the company was in the mailroom. However, Pat’s strong problem-solving and analytical skills were quickly recognized, and she was promoted to a Guaranteed Student Loan (GSL) Control Analyst within the year. In this capacity, Pat was responsible for transferring weekly funds to the customers and processing returned checks. Pat also prepared the paper draft of deposits for the amount received from the borrowers and balanced the GSL daily payment reports to ensure the funds were deposited properly into the customer’s account. In May 1982, Pat was promoted to National Direct Student Loan (NDSL) Control Analyst. She was instrumental in setting up the Deferred Tuition Payment Plan for customers who use ACH drafting. Pat also set up new loans, processed applications, prepared oral and written communication with the schools to resolve outstanding issues, and monitored accounts to ensure that all the records were correct. In addition, she processed automatic payment applications for student loan repayment and reconciled bank account statements against the Accounting Reports for some of the customers using System III.

Five and half years later, Pat was promoted to her current position as a Tables Control Analyst. Pat states, "Today, my primary responsibility is to update the customer’s tables and reports to ensure the customer has the report they requested, the reports are accurate, and the designated person is receiving the reports." These requests are communicated from the customer to the Customer Service Representative or the School Relations Coordinator. "I then make the changes accordingly," she added. Pat also provides the additions and updates for System III’s security tables for DataLinkSM customers and internal employees which includes the appropriate ID and passwords for System III access. Her responsibilities also include reconciling the customers’ monthly out-of-balance accounting reports and entering the text of new QuikLetters onto System III. Pat also has a role in preparing the reports that are now available on CD-ROM. Pat says, "We continue to expand the number of customers who are requesting their reports on CD-ROM. I initiate the set up for the reports before the information is copied onto the CD-ROM."

Most of Pat’s activities outside of the office revolve around her family. Her son, Jason, 14, plays baseball for a Little League team and AAU Division team which involves traveling throughout the state. Her youngest son, Austin, 10, enjoys driving his go-cart. She has been married to her husband, Rick, for 17 years. Pat enjoys the outdoors including planting flowers and, like her son, playing softball. Pat currently plays on a coed team and an all women’s team, and prefers the first-base position.