After working more than 30 years in the student loan industry, Tom Green could have retired and spent his days playing golf, fishing, or vacationing at the beach. Instead, Tom, who is one of our new owners and Vice Chairman of Campus Partners, divides his time between several new businesses he has established in recent years. Campus Partners, his latest acquisition, is the focus of much of his attention these days as he helps with technology planning and marketing efforts for the company.

Tom brings much management and technical expertise to Campus Partners. He worked for 20 years for Computer Data Systems, Inc, and eventually became president of the company. When the company was sold to ACS, Tom stayed on as president of their Business Applications Solutions Company for about 18 months. Then, he went to Sallie Mae where he served as Senior Vice President and President of Sallie Mae Solutions, a start-up company focused on providing colleges and universities with business system solutions.

Later, Tom co-founded Student Trust, a student loan consolidation company, and established Exeter Government Services (EGS), as a subsidiary of the Exeter Group. EGS provides management consulting, custom application development, and systems integration to government clients.

Tom believes that his experience delivering technical solutions to state and federal governments and colleges is one of the greatest assets he brings to Campus Partners. Tom already is leveraging his resources to help Campus Partners develop iPROMise, a Web-based entrance interview product. However, he feels his most valuable asset is his ability to attract and retain good people. "You cannot underestimate the importance of having good people in any organization," Tom said. As he investigated buying our company, he was happy to find good people, who were committed to customer service. In Tom's mind, the only two things lacking were an infusion of capital for technological improvements along with a renewed push to retain and attract clients.

One of his goals is to continue to find ways to give schools and their borrowers easier access to online technology, thus expanding their operational efficiency. Tom sees technology as just a tool to increase efficiency. It is an important tool, but it will never replace excellent customer service in Tom's opinion. "We should use technology, not lead with technology," Tom said. "Most of our customers are full service customers, and we do the bulk of their servicing work for them. That's where excellent customer service makes a difference."

As he helps develop a technology plan for the company, Tom is keeping the customer firmly in mind. He does not want to deliver products that are too costly or too complicated for the majority of our customer base.

Communication is also important in developing effective products. "We are very committed to supporting schools and their borrowers and eager to hear from customers about any issues or concerns that they have. We need an open dialogue with our customers to better serve the marketplace," Tom explained.

As a leader in the student loan industry, Tom has a clear picture of successful companies. "Successful companies have high integrity and do not take advantage of their customers. They cannot become complacent and must have a drive for continual improvement. They need to have mind set of 'What can I do to improve things?' You can't get by on doing only what is necessary. You need to focus on improvement."  Tom sees the drive for improvement quickly emerging at Campus Partners and expects Campus Partners to become the leader in campus based loan products and services very soon. To Tom, success is measured in terms of how well our products meet the needs of our customers, rather than just in financial terms.

A true entrepreneur, Tom is involved in a business venture that is building beach homes and also owns a pre-school. His grandson and granddaughter attend the school, which Tom's daughter-in-law directs. Tom seems to enjoy all the kidding he has received about being Daddy Day Care since the movie of the same name was released last year. Tom is also a committed Washington Capitals hockey fan.

Tom and his wife, Elaine, live in Great Falls, VA, and he is a graduate of Ohio State University.